Did you know many people working in the recruitment industry have very limited training in recruitment and employment law?
Training Sessions
These sessions are delivered by Leona Wilson CHRL CEBS CMS. She is an experienced presenter who weaves her Human Resources experiences into these interactive sessions so participants learn what works and what does not.
The Art of Conflict Resolution
LEARNING OUTCOMES
Conflict and disagreement can be a huge barrier to getting things done. People have different views and regardless of which view is right, if the team resists no change is possible and tensions rise. Teaching and encouraging healthy conflict leads to stronger team dynamics and better decision making. Issues get resolved quickly and effectively.
LEARNING OBJECTIVES FOR PARTICIPANTS
- Discover the link between emotions and behaviour
- Gain an understanding of the laws that effect the workplace
- Be introduced to various forms of conflict management in the workplace
- Be introduced to systems analysis and design concepts
- Continue to build on their negotiation skills in the workplace context
- Continue to build on their mediation skills in the workplace context
- Be provided with advice for career development in the workplace context
The Art of Effective Delegation
LEARNING OUTCOMES
Being able to effectively delegate tasks to others is a very difficult and challenging management responsibility. Two scenarios commonly appear. One scenario has the Manager doing it all themselves. This is driven by the short sighted belief that they can do a much better, faster job. After all they think it's going to take more time than it's worth to explain to someone else how to perform the task.
The second scenario sees the manager leave everything to team without carefully considering if the person being delegated to is trained to do the task. Without training in delegation key management responsibilities are given to team members who are well intentioned but lacking in the proper context to make decisions.
Both scenarios create more problems than are solved. Tasks are only partially completed or poorly executed or the result is disgruntled clients and a demotivated team. Delegation skills can be learned but are rarely taught. Ensure staff remain motivated, contributing appropriate skills and developing new ones to manage and complete activities and projects successfully.
LEARNING OBJECTIVES FOR PARTICIPANTS
- Improve productivity and efficiency through effective delegation.
- Guidelines for determining what can and cannot be delegated and why.
- Learn how to assess your team members ability for potential task delegation.
- According to the strengths and weaknesses of the team identify the tasks that can and can't be delegated.
- Strengthen your ability to delegate more varied and demanding tasks by accurately assessing the training and development needs of staff and implementing cost effective solutions.
- Ensure that new working arrangements improve work quality as well as quantity.
- Assess the risks of delegation accurately and plan for all eventualities.
The Art of Employee Motivation
LEARNING OUTCOMES
Motivating Employees is important for retention, job satisfaction and productivity. This module explains common motivational approaches and theories and how to use them effectively. The difference between preferred management style and the most effective style for the situation are explained. Managers will understand what works and what is ineffective.
LEARNING OBJECTIVES FOR PARTICIPANTS
- Psychological theories of Herzberg and Maslow are explained.
- Object Oriented Theory is explained: Carrot, Whip and Plant.
- Reinforcement Theory is explained along with what is appropriate in the workplace.
- Expectancy Theory is explained and how it is used appropriately.
- On an individual level what motivates employees. How to assess morale issues and correct them.
- Developing a vision of what your motivated team looks like and planning for success.
The Art of Facilitation
LEARNING OUTCOMES
Facilitation is a teachable skill that improves the outcomes of group dynamics. Learn the different roles a Manager acting as facilitator plays in creating a structure for effective team interactions. Effective facilitation strategies are taught that allow the Manager to focus the team on how they work together or the problem to be resolved.
LEARNING OBJECTIVES FOR PARTICIPANTS
- What is and is not effective facilitation is explained.
- Learn when facilitation is appropriate and when it is not effective.
- The many roles a facilitator can take during a meeting.
- Planning approaches for specific situations.
- The importance of setting ground rules for maximum collaboration.
- Dealing effectively with disruptors and ensuring inclusion of all participants.
- Strategies for ensuring sessions stay on time and on point.
The Art of Performance Management
LEARNING OUTCOMES
Understand the link between effective performance management and business results. Monitor and measure performance against agreed goals. Learn the importance of regular appraisal meetings to encourage staff to reach agreed goals and pick up any development opportunities. Confidently deal with difficult performance issues positively for all involved. Recognize when to give formal and informal motivational feedback.
LEARNING OBJECTIVES FOR PARTICIPANTS
- Understanding the Value of Performance Management
- Setting clear expectations, SMART and behavioural objectives Learn the link between motivation and performance including practical approaches for managing differing performance levels
- Monitoring and evaluating performance (gathering performance data and evidence)
- Providing clear and motivational feedback on a regular basis to improve individuals' daily performance
- Encouraging self-appraisal and review
- Identifying what constitutes poor performance
- Handling difficult people in a fair and confident manner - encouraging them to find solutions and take ownership
- Understanding how to use progressive discipline and employment law implications
- Documentation strategies for performance management
- The link between effective performance management and business results.
- Confidently deal with difficult performance issues positively for all involved.
- Recognize when to give formal and informal motivational feedback.
- Review of key case law that demonstrates the importance of knowing how to handle situations competently.
Training Sessions Enquiry
JOB SEEKER
JOB SEEKER
Feeling overwhelmed trying to find a job or maybe you’re ready to take your career to the next level? Bentley Staffing is here to give you a leg-up.
EMPLOYER
EMPLOYER
Hiring someone to join your team is exciting, but it can also be stressful and time-consuming. Luckily, this stress and time commitment can be drastically reduced by working with us.